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time management

7 Strategies For More Productivity

7 Strategies For More Productivity (and why they work!)

time management
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One of the most difficult things about planning your day effectively is prioritizing your daily goals. With so many things that we want to accomplish each day, it can be tough to decide where to start. I’ve put together eight different strategies and why they work. Choose the best one for you, or mix them up. There is no right or wrong way as long as you make the most of your time and achieve your goals!

The Warren Buffet Strategy

This strategy has three steps:

Step 1: Write down your top twenty-five goals. These could be career goals, personal goals, weekly goals, annual goals, etc.)

Step 2: Go over your list and circle your top 5 goals. Make sure to take some time with this part; don’t rush it!

STOP – Do NOT proceed to Step 3 until you have first done the two steps above.

Step 3: Now you essentially have two lists: the circled items are List A, and the remaining items are List B. So logically, the next thing to do is start on your most important tasks. Well, not exactly. Here’s the catch – Buffet says this, “Everything you didn’t circle just became your Avoid-At-All-Costs list. No matter what, these things get no attention from you until you’ve succeeded with your Top 5.” For Step 3, you only want to focus on working on the items on List A.

Why it works:

Eliminating things you care about is the most difficult part of this productivity method. Those twenty items on List B are things you care about, just like the items on List A. They are tasks that important to you for one reason or another. It’s super easy to tell yourself that you’re being productive while spending time on those twenty tasks. But when you hold them up to your top five goals, those other tasks are simply distractions from your biggest goals. Spending your limited time on secondary priorities may just be the reason you still have twenty half-completed projects instead of five finished ones.

The Ivy Lee Strategy

Step 1: At the end of each day, jot down the six most important tasks you must accomplish the next day. ONLY six. Don’t write more than that. These can be work or personal tasks. (You could actually do a separate list for both!)

Step 2: Prioritize those six tasks in order of how important they are and how much they will impact your end goals.

Step 3: The next day, when you start working, focus ONLY on the first task. Work on it until it is finished before you move on to the next item on the list.

Step 4: Continue down the list, marking off each item as you complete it. Remember, you prioritized this list yesterday, so there’s no need to jump around between tasks – stick with the priority order you already lined up.

Step 5: At the end of the day, move any tasks you didn’t complete to a new list of six tasks for the next day. This is also a good time to re-evaluate each item and decide if it’s really one of the most important tasks you need to complete.

Step 6: Repeat this process every day (or every working day)

Why does it work?

Simply put, it works because it’s simple. This strategy requires you to make hard decisions. Trimming the fat is one of the best things you can do when your brain is full of ideas or you feel overwhelmed by your to-do list. It forces you to get really serious with yourself when you focus on eliminating those tasks that aren’t absolutely necessary. We all have a myriad of things we’d like to do, and we may even consider many of those things to be tasks we must do. But the truth is that imposing limits on yourself can make you a more productive person. If you try to do everything, you usually get nothing meaningful accomplished.

This strategy also eliminates the friction of starting. For most people, getting started is the biggest hurdle! Creating your prioritized list the day before allows you just to sit down and get to work the next day without spending hours waffling back and forth about what to work on. Just getting started is as important to your success as finishing.

Finally, effective productivity strategies require focus, and this strategy works because it gets rid of multi-tasking. As much as people like to think they are multi-tasking machines that can accomplish all the things at once, science says otherwise. Multi-tasking has been shown repeatedly to be inefficient. You can’t do great on the task when your attention is divided a million ways.

The Anthony Trollope Strategy

This strategy is even more simple than the others. Trollope simply did the following:

Step 1: Set a timer for 15 minutes.

Step 2: Write 250 words before the timer goes off.

Step 3: Repeat 12 times throughout the day for a total of 3 hours.

With this simple method, Trollope completed 47 novels, 18 non-fiction books, 12 short stories, and 2 plays, in addition to multiple articles and letters.

This division of time allowed me to produce over ten pages of an ordinary novel volume a day, and if kept up through ten months, would have given as its results three novels of three volumes each in the year…” —Anthony Trollope

Why does it work?

Anthony Trollope was an author (obviously), and writing a book is a pretty big project. It’s impossible to complete in one sitting, much less one day. So instead of tracking progress by how many books or chapters he wrote, Trollope simply aimed for 250 words in 15 minutes, multiple times a day. This made him feel accomplished and successful each day because, even though he wasn’t writing an ENTIRE book that day, he was completing 3,000 words towards the overall project daily.

Measuring progress in smaller increments helps you to keep the momentum going throughout a bigger task. And more momentum means more progress, which means even more tasks will get completed overall. This strategy applies to any big projects, not just writing ones. Think about how you can break your tasks out into highly productive, 15-minute segments throughout the day.

The quicker you finish a task and check it off of your to-do list, the faster you will feel like you are being productive and effective each day. This early win can be a crucial part of keeping your attitude upbeat, and your drive going as you complete the remainder of your tasks throughout the day.

Simply put, Anthony Trollope’s strategy allows you to get the immediate payoff of finishing a task quickly and the long-term value of working on your most important goals.

The Eisenhower Matrix Strategy

The Eisenhower Matrix strategy uses a decision matrix to help you prioritize the tasks on your to-do list. There are four different categories: urgent and important, important but not urgent, urgent but not important, and neither urgent nor important.

Urgent and important – these are tasks you need to do right away

Important, but not urgent – these are tasks you should schedule to do later

Urgent, but not important – these are tasks you can (and should!) delegate to someone else

Neither urgent nor important – these are tasks that you should just remove from your to-do list completely

As you start each day, it’s important to look back at the previous day’s matrix to see what urgent and important tasks you didn’t complete. Those need to either be at the top of your list for the day or decide if you can delegate them right away. Or they aren’t as urgent as you initially thought, and you can move them to the section of the matrix for later scheduling. Remember, urgent tasks are those you need to react to or take action on right away, whereas important tasks help you reach your long-term goals.

Why does it work?

One of the best things about the Eisenhower Matrix is that you can use more than one for bigger plans (weekly, monthly, etc.) and for smaller daily tasks as well. The other great thing about it is that you can use it to help you make decisions and prioritize over and over.

But what really makes it shine? The Eisenhower Matrix requires you to make tough decisions about your goals and all the tasks on your plate. The secret is the fourth quadrant of the matrix, the tasks that are not important or urgent.

Too often, we equate busyness with productivity, and that is not the case. In fact, the fastest way to get something “done” is to eliminate it entirely. This strategy allows you to regularly evaluate each task and ask yourself, “Do I really need to be doing this?” It takes a little more thought and effort, but the time and energy you save on those eliminated tasks will be well worth it!

The Essentialism Strategy

Essentialism, at its core, is about discernment in how you make decisions – with a slow, carefully considered “yes” or a quick, decisive “no.” It’s about recognizing all of your responsibilities and homing in on what is most essential to you. Being more intentional about your choices will give you more control over your daily life and, therefore, more time and energy available for productivity.

Step 1: Write each task down on a separate piece of paper (like a sticky note).

Step 2: Look at everything you have written before you and ask yourself, “If I could only keep one of these, which would it be?” Place the chosen task’s paper face down.

Step 3: Repeat Step 2 again with the remaining tasks. Once you’ve selected one, place it face down on top of the first task you selected.

Step 4: Repeat until all the papers are in one stack.

Step 5: Flip the stack over and work from the top, as you’ve just prioritized your to-do list!

Why does it work?

Saying “yes” to everything (or making no decision at all) means giving up your choice and losing control. Your purpose is greater than just being someone else’s workhorse. When you don’t make your own choices, you can’t work towards where you want to be, in either work or life. This often results in being overextended, stressed, frustrated, and less effective. Practicing discernment and saying “no” more frequently can take some work, but it gets easier as you go.

Personal Kanban Strategy

Personal Kanban is a system based on Lean manufacturing principles but applied on a personal level. Personal Kanban only has two rules: make your list visual and limit your work-in-progress (WIP). It’s a strategy that anyone can use, regardless of their situation, age, or learning style. Its visual nature is also great for those struggling with figuring out where to begin working on daily tasks.

Step 1: Create a board or poster with three columns: To-Do, In Progress, and Complete.

Step 2: Make a sticky note (also called a “card”) for each thing you need to complete.

Step 3: Add each sticky note to the To-Do column.

Step 4: Label each sticky note task as high, medium, or low priority

Step 5: Choose 2-3 tasks, place them in the In Progress column, and get to work.

Step 6: Move it to the Complete column as you complete each task. Then take another task from the To-Do column and move it over to In Progress.

Step 7: Rinse and repeat.

Why does it work?

Personal Kanban gives you a visual system to prioritize your tasks to promote balance and productivity. People often overextend themselves or bounce between unfinished products, so having a visual reminder of the In Progress tasks helps keep you on track and focused. Make sure to always move a new task into the In Progress column as you complete other tasks. This ensures that you will have a steady flow of tasks, which leads to increased productivity and effectiveness. It’s also a great way to keep you focused on only 2-3 tasks at any given time, helping prevent overwhelm and burnout.

The Attention Span & Energy Strategy

This strategy utilizes block scheduling to maximize your most productive times during the day. Your attention span and energy levels greatly impact productivity and distractibility. Focusing on harder and more time-consuming tasks during your most alert and productive hours will yield much better results.

Step 1: Evaluate your current calendar/schedule – Start by tracking how you spend your time for a week. Include every activity (even the mindless social media scrolling!) and how much time you spend on each thing. Once you have a better idea of how you are spending your time, it will be much easier to create a new, more efficient schedule.

Step 2: Look for patterns – Review your activities from the previous week and group the tasks into categories such as meetings, creative work, email, social media, household tasks, family time, etc. Alternatively, you can categorize tasks based on how you feel while doing them or how they impact your energy levels on a scale from 1 to 10. Any method will work; it’s all about what makes the most sense for you.

Step 3: Organize your time blocks – Use the categorization in Step 2 to help you lay out blocks of time throughout the day. Be sure to plan the most intensive tasks during your high-energy times. You may have to play around with the schedule to find what works best for you, but here’s an example for inspiration:

8:00-9:00 am – Check and respond to emails
9:00-10:00 am – Marketing tasks
10:00-10:15 am – Snack/walk break
10:15 am-10:45 am – Fold laundry and clean bathrooms
10:45-11:45 am – Phone calls
11:45-12:15 pm – Lunch/walk break
12:15-1:00 pm – Prep things for dinner
1:00-2:00 pm – Outsourcing check-ins/assignments
2:00-2:30 pm – Customer support tasks
2:30-3:30 pm – Graphic design work
3:30-4:00 pm – Evaluate today’s progress and create a schedule for tomorrow

Bonus Tip: Create day themes – some people find that switching gears during the day causes them to get distracted and lose focus. If that’s the case for you, try day themes instead. Monday can be marketing day, Tuesday can be a creative workday, etc. If you choose to go this route, be sure to schedule in a family/rest day as well to rejuvenate yourself.

Why does it work?

Block scheduling can be a great tool to combat procrastination. When you know you only have 30 minutes to get something done, staying focused and on task is much easier. It’s also a good way to get a better grasp of how much time it takes you to complete different tasks. We tend to underestimate how long things will take to complete – using a block schedule for a few weeks will give you a better idea of how much time you really need to complete things. Finally, when your schedule doesn’t allow space for mindless tasks like chatting with friends or scrolling social media, you’ll find it much easier to pay attention to the task at hand.

And finally, Newton’s Third Law of Motion says,

“When one body exerts a force on a second body, the second body simultaneously exerts a force equal in magnitude and opposite in direction on the first body. (Equal and opposite forces.)”

When it comes to enhancing your productivity and efficiency, you have two paths to choose from. The first path involves amplifying your productive forces; however, this can sometimes lead to exhaustion and burnout. The second path, and perhaps the smarter one, is to concentrate on removing the unproductive forces from your life. Think of it as clearing away the clutter on your path to success. By doing so, you will reduce stress, lighten your load of responsibilities, embrace a healthier lifestyle, and set clear boundaries. It's all about dismantling the barriers that obstruct your progress.

If you're ready to take a proactive step towards reclaiming your productivity and achieving more, consider the immense benefits of hiring a virtual assistant. By entrusting time-consuming tasks and administrative burdens to a skilled VA, you'll free yourself to focus on your core strengths and passions, boosting your productive forces without the risk of burnout. It's a strategic move that can help you eliminate those unproductive forces from your work-life equation, propelling you toward greater efficiency and success.

Take action today and discover how a virtual assistant can be the missing link in your journey to enhanced productivity. Let's chat and explore the possibilities together.

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know the signs of burnout

Know The Signs Of Burnout

know the signs of burnout

Know The Signs Of Burnout

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Burnout is often mistaken for being overworked, burning the candle at both ends, all work, no play, you get the idea. And while yes, all those can and will lead to burnout, it's also important to know there are other factors, such as hating your job, your situation, or not getting the support or appreciation you need from others. Recognizing the warning signs of burnout is crucial to prevent it from spiraling out of control.

Before we dive into recognizing burnout, let's understand what it actually is. Burnout is a state of chronic physical and emotional exhaustion caused by excessive and prolonged stress. Small business professionals, like Accountants and CPAs, often find themselves working long hours, managing tight deadlines, and handling demanding clients, which can take a toll on mental and physical health.

Here are some common signs to watch out for:

Disturbed sleep patterns, persistent fatigue, insomnia

The relentless cycle of thoughts about work can disrupt your sleep patterns and leave you persistently fatigued. Don't ignore these warning signs, as they could be indicators that you are either experiencing burnout or approaching it. It's crucial to address this issue promptly to prevent further deterioration of your mental and physical well-being.

Get checked out by your doctor to ensure you don't have any physical reason that keeps you up at night. Then try meditating, or deep breathing exercises, twice a day. Five minutes in the morning and 5-10 minutes at night before bedtime. Also, ensure you get some physical exertion during the day - a 30-minute walk will help your brain turn off the daytime drama.

Frequent headaches, muscle pain

These physical manifestations are often a result of the body's response to prolonged stress. As individuals push themselves beyond their limits, their bodies begin to suffer the consequences. If you are experiencing frequent headaches and muscle pain, it is essential to take immediate action.

Seek support from healthcare professionals or contact trusted individuals who can guide you during this challenging time. Remember, addressing burnout is not a sign of weakness but rather a proactive step towards regaining control over your life.

Weakened immune system, frequent illnesses

The thing about mental and emotional distress, they can lead to physical illness. You can become more susceptible to colds and infections because your defenses are down. If you're suddenly getting sick for no reason, it could be a sign to look at your self-care routine.

Set boundaries and establish a healthy work-life balance. Ignoring or downplaying burnout symptoms can lead to further complications and hinder one's ability to function effectively in both personal and professional settings.

Difficulty concentrating and decreased productivity

This can be directly related to fatigue and insomnia. When you can’t sleep well or concentrate, it is natural that you may forget things, not work fast as you did before, and have difficulty making decisions.

Take regular breaks that involve some physical activity 2-3 times during the day, and try some stretching exercises or yoga.

Increased irritability or impatience

When you are experiencing the brunt of burnout, you may act out with hostility due to being disillusioned about business and life. You may micromanage your employees or show annoyance towards a client. If you are not enjoying it and feel like you never will, you may be in burnout.

First, prioritize stress management. Regularly engage in physical activity to release endorphins and combat stress. Take regular breaks and vacations to recharge and rejuvenate. Then work with your team. Delegate tasks and collaborate with your team to distribute workload effectively. Fostering a supportive work environment can significantly contribute to preventing burnout. Encourage open communication, provide resources for well-being, and advocate for policies that prioritize work-life balance and mental health.

Feelings of cynicism, detachment, or apathy

When burnout gets really bad, you might want to pull away from others due to not caring about anything. If you feel like your actions don’t matter, it can lead to hopelessness.

If you find yourself self-isolating or feeling like it will never get better, talk to someone. Reach out to colleagues, mentors, or support groups to discuss your feelings and challenges. Consider seeking professional help from therapists or counselors if needed.

Recognizing and taking action to overcome burnout is essential for accountants and CPAs to sustain their well-being and excel in their professional lives. Remember, you are not alone in this journey. Reach out for support, practice self-care, and prioritize your mental and physical health. By doing so, you can restore balance, find fulfillment, and continue to thrive!

If you feel depressed or find yourself idealizing death, please seek professional medical care. You can call the US National Suicide hotline to get help at 1-800-273-8255 or Talk Suicide Canada at 1-833-456-4566.

Trying to do it all?  Imagine if you could get rid of all the time-wasting tasks that clog up your schedule, and just focus on what matters most to your business. Sounds good, right?

Contact me at Info@thetaskva.com for more information, or schedule a quick 15-minute chat.

Take our quiz and see if you need a helping hand

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connecting with clients, customer care

The Importance of Connecting With Clients

The Importance of Connecting With Clients

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Let's talk about the importance of connecting with your clients and why building meaningful relationships through trust, communication, and understanding is vital for any thriving business, but I firmly believe it is crucial for the success of an accounting business.

In today's fast-paced and competitive world, establishing a genuine connection with your clients goes beyond just providing a product or service. It's about creating a bond that goes deeper, fostering trust, and showing them that you genuinely care about their needs and aspirations.

It is vital to connect with your accounting clients and be there to answer all of their questions. The people who come to you for professional help do so because you deliver something that they cannot or do not want to handle on their own. They're hoping that you can fulfill their needs somehow, and they look to you as an expert guide. Naturally, therefore, they require your help in solving their problems.

So when your potential clients decide that it's time to fork over their hard-earned cash to solicit your support that brings them closer to their goals, they're always going to search for that one intangible thing, trust.

One of the key elements in building strong client relationships is trust. Trust forms the foundation upon which a successful business relationship is built. When clients trust you, they feel confident in your abilities and have faith that you'll deliver on your promises. Trust develops over time through consistent, reliable performance and transparent communication. By following through on your commitments and being honest and transparent in your dealings, you demonstrate that you value their trust.

✨They want to trust your expertise and your ability to solve their challenge.

✨They want to trust that you're keeping their needs on the highest priority.

✨They want to trust that you will provide high value with your services.

✨They want to trust that you won't rip them off

✨They want to trust that you won't do something unethical in your business dealings with them.

And the best way to build that trust is through communication.

Effective communication involves actively listening to your client's needs, concerns, and feedback. By taking the time to understand their unique requirements, you can tailor your services to meet their specific expectations. Clear and open lines of communication allow for a better exchange of ideas, leading to improved collaboration and problem-solving. Regularly checking in with your clients and keeping them informed about progress or any changes in your business helps build rapport and demonstrates that you value their input.

Your clients want to get the sense that you are "with them" every step of the way. Use the below steps as a guide to help you deliver effective communication that reaches your client at key points in your project or process:

1️⃣ Kick-off with a getting-to-know-you dialog. Keep the conversation about the client and their wants and needs.

2️⃣  Keep your client engaged at all times. The dialogue doesn't end after the introductions and proverbial or literal handshake.

3️⃣  After the intro conversation, guide your clients through the phases of the business you are handling for them or the transaction you are carrying out on their behalf.

Understanding your client is essential for providing exceptional service. It's crucial to take the time to learn about their industry, their goals, and their pain points. When you can demonstrate a deep understanding of their challenges and provide tailored solutions, you position yourself as a trusted advisor and a valuable resource. This level of understanding can only be achieved through active engagement and ongoing relationship-building efforts.

Building meaningful relationships with clients also leads to long-term loyalty. When clients feel valued and appreciated, they are more likely to remain loyal to your business and refer you to others. Word-of-mouth referrals are a powerful way to expand your client base and enhance your reputation. By going the extra mile to create a positive experience for your clients, you can foster a network of satisfied customers who become advocates for your brand.

Connecting with clients on a deeper level by establishing trust, fostering open communication, and understanding their unique needs is essential for any successful business. By investing time and effort in building meaningful relationships, you can create a solid foundation for growth, loyalty, and mutual success. Remember, it's not just about the transaction; it's about building lasting partnerships that stand the test of time.

We offer Customer Care Packages customized to put your clients at the forefront of your priority list!

Ready to find out more?

Schedule a FREE call with me today!

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customer care

High-Touch Customer Care

customer care

High-Touch Customer Care

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Gary Vaynerchuk, serial entrepreneur and one of the most sought-after public speakers today, has stated that the best marketing strategy ever is to simply care, and high-touch marketing shows that you care.

Now imagine if you took that same marketing strategy and used it in your customer care program.

High Touch, as defined by yourdictionary.com, is dealing with or interacting with a human being as opposed to transacting with computers or high-tech.

High-touch customer care focuses on human interaction, dealing with or interacting with your clients as human beings in a personal and empathetic way using low-tech methods.

High-touch involves ensuring that you increase the human factor in all your client-facing efforts. Even though most of your business may be conducted online today, your customers still value social interaction, and because of this fact, high-touch methods can be the differentiator for your accounting firm.

As an Accountant or CPA, there is one thing that can set your business apart from the giant multinational corporate firms - the individual care you can give a client. You can offer a better experience to your clients because you understand their journey and how it relates to what you can offer them at that point in terms of service and education. By prioritizing a personalized approach, you can create an unrivaled customer experience that not only sets you apart from competitors but also fosters loyalty and trust and ultimately drives your bottom line.

High-touch consists of creating hyper-personalized experiences for your clients.

Clients value experiences today more than ever in the history of humans. The great thing is that you can do that more easily because, as a small Accounting firm, you are able to personalize the client experience, individually. The hard part is developing that experience, virtually.

Many Accountants and CPAs had to pivot to a virtual environment during the Covid-19 Pandemic, and, as a result, those online businesses and websites had a more attentive audience.  Now that restrictions have lifted and people are slowly returning to a life outside their home, and away from the computer, you want to be careful with how you nurture that audience; finding the correct balance to keeping their attention, without coming across as a used-car salesman.

Clients Want to Feel Special

The higher value client experience will translate into your customers feeling like VIPs.

When clients feel like very important people, they are more willing to pay more for that upgraded experience. People will pay for value, and feeling special makes them feel important.

By taking the time to listen, empathize, and engage with your customers truly, you demonstrate a genuine commitment to their satisfaction. This personalized approach not only enhances their overall experience but also builds a strong emotional connection, creating excitement and passion because they are getting more of what they really want from you, making them more likely to become brand advocates and repeat customers.

The most important marketing skill you have is to listen to your clients.

Really get to know your client.  Read all correspondence between your firm and the client. Take notes about their problems, issues, and happiness. Fill in the information in your client file as you discover it.

Using your client files, create a full profile for each of your top clients that include their name, demographics, family information, services they receive from you and potential areas of growth, communication history, social media profiles, websites, and more. The more information you can find that is relevant to your offerings, the better.

Do make sure to set a schedule for learning about your top clients, as doing this can be remarkably interesting but quite time-consuming.

Create personalized interactive communities for your VIP customers to join and really bring the conversation with your best clients to a new level. Bring your clients closer to you so that you can help them more and they can learn more. The more open you are, and the more they learn from you, the more likely they are going to stick around when you announce your price increases.

Another way to get to know your clients is through their websites.  Find their websites if they have them based on the information you can find in your system. If they do not have websites, that’s okay. You can find out information by who they follow on social media, and the sites they like to visit.

Social Media is Not a One-Way Virtual Street...

Friend/Follow their social media. Ensure that you follow or friend them based on the information they have given to you. If you discover that you do not have that much information on them, see if you can find them following you on your social media platforms so you can follow them back. If not, invite them to follow you so you can follow them back. Quick side note here - hiring a social media manager can greatly help with this task!!

High-touch customer care is using personalized marketing methods that provide a lot of human touchpoints and can easily be incorporated into your business model by:

More Segmentation – The more you can segment your audience, the better. Using the technology to break down your customers into smaller, more personalized groups will help you develop the right offers as well as content to market those offers.

Extreme Personalization – With extreme personalization, it can’t be automated. This is going to include doing things just for one client at a time. For example, sending a thank you note in the mail after they sign on.

Personal Phone Calls – Give your clients a call to thank them and offer your personal help. Most of the time, you’ll end up leaving a message, but they’ll still feel super special getting a call of thanks from you.

Relationship Building – Find out who your top ten clients are and focus on following them on social media and interacting with them more. You can also send surveys to incorporate technology in helping build the relationships closer.

Customized Packages and Offers – Develop a special offer that is just for your top ten. Talk to them and let them tell you what they want, then give it to them.

Ultimately, high-touch customer care is all about super personalized marketing that provides a way for you to include your unique human touch for your clients - all of them, not just the top ten.

Implementing high-touch customer care and personalized marketing strategies is truly a win-win for your business. By investing in these practices, you demonstrate your commitment to exceptional customer service, earning the trust and loyalty of your clientele. In return, your customers reward you with increased engagement, repeat business, and positive word-of-mouth referrals. Additionally, through personalized marketing, you optimize your marketing efforts, ensuring maximum impact and return on investment.

Wondering if you need a virtual assistant? Imagine if you could get rid of all the time-wasting tasks that clog up your schedule and just focus on what matters most to your business. Sounds good, right?

Contact me at Info@thetaskva.com for more information, or schedule a quick 15-minute chat.

Take our quiz and see if you need a helping hand.

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Accountants Ethical Behavior

3 Essential Ethical Behaviors for Accountants

Accountants Ethical Behavior

3 Essential Ethical Behaviors for Accountants

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As an accountant, it's crucial to maintain a high level of ethical behavior. After all, you're dealing with sensitive financial information, and your clients rely on you to keep that information confidential.

One of the most important ethical principles for accountants is integrity, meaning honesty and transparency in all your dealings and not engaging in deceptive or misleading behavior.

As an accountant, it is your responsibility to ensure that financial reports accurately reflect your client's financial situation. Therefore, presenting financial information accurately and completely without intentional or unintentional misrepresentations is vital.

Another critical ethical principle for accountants is objectivity. You must remain impartial and avoid any conflicts of interest. For example, having a personal and financial relationship with a client could create a conflict of interest that compromises your objectivity. In such cases, it's essential to disclose the conflict of interest to your client and take steps to manage it appropriately. Do not let personal or financial relationships influence your work; always remain objective when advising your clients.

Confidentiality is also essential for accountants. You must keep all client information confidential and not disclose it to anyone without the client's express permission. This includes not sharing information with colleagues, friends, or family members.

Similarly, if you encounter a situation where you suspect fraud or other illegal activities, it is not only essential to report it promptly to the appropriate authorities; it is your legal obligation. Failure to do so could compromise your ethical responsibilities and expose you to legal liability.

As an accountant, you must always comply with the law and regulations. Therefore, you should keep up-to-date with any changes in legislation and ensure that your clients follow all the necessary rules and regulations.

It's worth noting that ethical dilemmas in accounting can sometimes be complex and challenging to navigate. In such cases, seeking guidance from a professional organization, such as the American Institute of Certified Public Accountants (AICPA), can be helpful.

Lastly, remember that ethics extend beyond your office walls. As an accountant, you represent the accounting profession, and your behavior can have a broader impact on its reputation. So, behave ethically at work and in your personal life.

Just remember, ethics are a critical component of being an accountant, and maintaining a high level of ethical behavior ensures that you build trust with your clients and uphold the integrity of the accounting profession.

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planning success

Client Management Through Daily Planning & Organization

planning success

Client Management Through Daily Planning & Organization

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What do client management and daily planning have in common? For starters, they are two essential skills for any business professional. When done well, these activities can help you stay organized and on top of your work.
Effective client management is essential for ensuring successful productivity. To make sure all of your clients get the attention they deserve, here are some effective strategies you can use for daily planning & organization. Doing this will help you maximize your productivity and ensure swift service to all your clients.

 

Strategy 1: Establish Clear Goals and Objectives for Each Client

Establishing clear goals and objectives with each client is an important step in building a successful client relationship. Having clearly defined goals ensures that everyone is on the same page and helps to ensure that the project runs smoothly from start to finish. It also allows you to measure progress and success, as well as identify areas for improvement. By setting specific goals with your clients, you can help them achieve their desired outcomes in a timely manner. Furthermore, it will help you build trust with your clients and ensure that they are satisfied with the services provided.

 

Strategy 2: Use Automation to Your Advantage, Make Your Job Easier

Automated systems can be extremely beneficial for tracking client progress and scheduling appointments. With the help of a calendar app for clients, digital appointment scheduler, and workflow automation software, businesses can save time and money while providing better customer service. Automation also eliminates manual tasks that are time-consuming and prone to human error. By automating these processes, businesses can focus on more important tasks, such as creating content or marketing strategies. Automated systems also allow businesses to track client progress in real time, which helps them make informed decisions quickly. Additionally, automated systems provide an efficient way to schedule appointments with clients without any hassle or confusion.

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Strategy 3: Stay Organized With Technology

Staying organized is essential for productivity and success. Setting priorities and utilizing technology are two of the best practices to help you stay organized. With the right task list manager app, you can easily create and manage tasks, prioritize them using various task prioritization methodologies, and track your progress. This will help you stay focused on what’s important and ensure that you don’t miss any deadlines or important tasks. By utilizing technology in this way, you can make sure that your daily tasks are completed on time and that you remain organized throughout the day.

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TIME MANAGEMENT

Effective Daily Planning: Getting Things Done

TIME MANAGEMENT

Effective Daily Planning: Getting Things Done

virtual assistant

It's no secret that the world is a fast-paced place. We're constantly inundated with new information, technology, and change. For many Accountants and CPAs, this pace can be overwhelming. If you don't take the time to plan your days, you can easily lose focus and become less productive. This can lead to even more stress and anxiety as you try to play catch-up.

Not planning your day can lead to missed opportunities and goals and can hurt your client relationships.

Learning to be more productive in your everyday life is important to combat this. And while there are many different ways to increase productivity, one of the most important is learning how to effectively plan out each day.

First, you must define what "done" means to you and your staff if planning their day. Knowing your "done" will help you plan realistically (and stop when it's 'done' – no perfectionism allowed). This may mean setting a daily or weekly goal for what you want to achieve. For example, if your goal is to complete your continuing education plan, "done" could mean completing two hours daily. If your goal is to engage more with your followers on social media, "done" could mean posting and interacting three times a week. Once you clearly understand what "done" looks like, you can start to really plan your days.

Next, you must decide what end results would make the day a success for you and your team. This will help you focus on what's truly important and let go of anything that isn't. This step involves really thinking about what you want and need to achieve. If you don't know what results you want, it's pretty hard to plan your day effectively!

The next step is to break down those desired results into tasks - the actions you need to take to make the day a success. Be mindful of what you choose to prioritize, you don't want to waste time doing tasks that won't help you achieve your daily goals. This is also a great time to note any tasks that you can delegate to your virtual assistant to lighten your load.

Planning and Preparing

Now that you've decided what "done" looks like, selected your goals for the day, and broken them down into tasks, it's time to start planning and preparing.

What does that look like? For many, it involves planning out times throughout the day for specific prioritized tasks. Start with the most important tasks first.

Part of the planning process also involves preparing. Ensuring you have all the necessary resources is an important piece of the productivity puzzle. Try sketching out a general plan for the week in advance and list the resources you need to obtain or access for each task. Especially if it’s something you need from someone else or if you need to provide it to a staff member so they can do their task. Preparing in advance allows time for you to get all of those things together.

Another part of the process is to plan ahead. Use a weekly or monthly planner in addition to the daily plan. Planning ahead allows you to allocate your time appropriately to achieve your goals. If you want to complete a large number of work tasks, but you also have several doctor appointments, meetings, kids’ activities, etc., scheduled that week, you’ll quickly see that you do not have as much time as you thought and you can prioritize tasks accordingly.

Bonus tip:  Publishing the company's weekly or monthly plan also helps your staff better plan their day!

You can also use productivity technology that's available to you to make your tasks easier. Many tools are available today that can automate processes or at least make them simpler or faster to complete. Digital planners, Google Calendar, productivity apps, AI tools, scheduling tools, etc., are all technology resources you can utilize to make your life (and work!) easier. Don’t get so caught up in finding the “perfect” technology to use either – the best tools are the ones you will use consistently.

If you are not as productive as you think you should be or if your staff hangs out more at the water cooler, using a strategy like the ones shared above can be an excellent way to get things done by focusing on the goals and tasks most important to your accounting firm.  And finally, check your plans often to ensure they match your goals and adjust when necessary. What works in the summer months may not be realistic during Tax season. 

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cybersecurity

Anatomy of a Data Breach

cybersecurity

Anatomy of a Data Breach

virtual assistant

Arguably no phrase has dominated the tech world in the last 24 months more than the term "data breach." The past two years have been saturated by headlines of cybersecurity mishaps, from breaches that have impacted critical infrastructure like the Colonial Pipeline to hackers compromising healthcare records at UC San Diego Health. Yet, despite the prevalence of the breach-centric news cycle, many everyday individuals may not know what a data breach is, how they typically start, and why they occur.

According to IBM, the average time it takes to identify that a breach has occurred is 287 days, with the average time to contain a breach clocking in at 80 days. And with 81% of businesses experiencing a cyberattack during COVID, individuals must be familiar with the anatomy of a data breach to keep their data and their client's data safe.

With that in mind, here is some helpful background on data breaches and why they are so problematic.

What is a data breach? 

While it may seem complex, a data breach is straightforward to explain once you clear away the jargon fog. According to Trend Micro, a data breach is "an incident where information is stolen or taken from a system without the knowledge or authorization of the system's owner." And while data breaches can result from a system or human error, a vast majority of data breaches result from cyber attacks, where a cybercriminal gains unlawful access to sensitive system data. For example, 92% of the data breaches in Q1 2022 resulted from cyberattacks.

What kind of data can be breached?

Unfortunately, cybercriminals look to get their hands on any information they can, ranging from more sensitive information such as social security numbers and credit card information to more obscure data like past purchase history.

What are some of the tactics used to execute data breaches?

Cybercrime is getting more sophisticated each day. However, cyberattack tactics do not have to be cutting-edge or advanced to be effective. Here are a few examples of popular tactics used by cybercriminals:

  • Phishing: Phishing is when a cybercriminal pretends to be a legitimate party in hopes of tricking an individual into giving them access to personal information. Phishing is one of the oldest tricks in the book for cybercriminals, but it is just as effective as ever. For example, 80% of security incidents and 90% of data breaches stem from phishing attempts.
  • Malware: Another tried-and-true method for cybercriminals is malware. Malware is malicious software that secretly installs itself on devices – often by a user engaging with fake links and content – and quietly gains access to the data on an individual's device or a business network.
  • Password Attack: Through password attacks, cybercriminals seek access to sensitive data and networks by "cracking" user passwords and using these credentials to get into networks and extract data from a given network.

The best way to stop a data breach is to stop it before it even starts. This includes taking steps from making sure passwords are long and complex to reporting all suspicious emails. If you suspect you have been the victim of a breach, immediately contact your IT department or device provider to notify them and follow subsequent protocols to help them scan, detect, and remediate any issues.                                      

For more information on protecting your data, your client’s and your family, visit our Cybersecurity page.

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CYBERSECURITY

4 Easy Steps to Keep You Secure

CYBERSECURITY

4 Easy Steps to Keep You Secure

virtual assistant

Cybersecurity has become one of the biggest hot topics inside and outside technology circles over the last two years. From securing learning devices due to a rise in digital learning during the COVID-19 pandemic to coping with the fallout of high-profile breaches of national infrastructure such as the Colonial Pipeline, there is a seemingly endless news cycle dedicated to cybersecurity mishaps and concerns.

And with this onslaught of negative news, it can be easy for everyday individuals to become overwhelmed and feel powerless in the face of the “insurmountable” threats posed by cybersecurity. But in actuality, nothing could be further from the truth.

With all of the jargon that is typically thrown around about cybersecurity, there is a longstanding misperception that cybersecurity is beyond everyday people and that it should be left to professionals. Moreover, there is a prevailing sense among the public that breaches are simply a fact of life and that we should just learn to deal with them. But this just isn’t true. In fact, everyday people have a huge role to play in cybersecurity threat prevention, detection, and remediation. For example, according to IBM, 95% of breaches have human error as the main cause. Therefore, everyday technology users are very much the first line of defense when thwarting cybercrime. Unfortunately, many individuals are unaware of some of the best practices for boosting cybersecurity and how easy they are to use.

With that, here are a few key best practices that everyday people can implement today to enhance their own cybersecurity and create a more secure world for everyone.

Watch Out for Phishing

Phishing – when a cybercriminal poses as a legitimate party in hopes of getting individuals to engage with malicious content or links – remains one of the most popular tactics among cybercriminals today. In fact, 80% of cybersecurity incidents stem from a phishing attempt. However, while phishing has gotten more sophisticated, keeping an eye out for typos, poor graphics, and other suspicious characteristics can be a telltale sign that the content is potentially coming from a “phish.” In addition, if you think you have spotted a phishing attempt, report the incident so that internal IT teams and service providers can remediate the situation and prevent others from possibly becoming victims.

Update Your Passwords and Use a Password Manager

Having unique, long, and complex passwords is one of the best ways to immediately boost your cybersecurity. Yet, only 43% of the public say that they “always” or “very often” use strong passwords. Password cracking is one of the go-to tactics that cybercriminals use to access sensitive information. And if you are a “password repeater,” once a cybercriminal has hacked one of your accounts, they can easily do the same across all of your accounts.

One of the biggest reasons that individuals repeat passwords is that it can be tough to remember all of the passwords you have. Fortunately, by using a password manager, individuals can securely store all of their unique passwords in one place. Meaning, you only have to remember one password. In addition, password managers are incredibly easy to use and can automatically enter stored passwords when you visit a site.

Enable MFA

Enabling multi-factor authentication (MFA) – which prompts a user to input a second set of verifying information such as a secure code sent to a mobile device or to sign-in via an authenticator app – is a hugely effective measure that anyone can use to drastically reduce the chances of a cybersecurity breach. In fact, according to Microsoft, MFA is 99.9 percent effective in preventing breaches. Therefore, it is a must for any individual that is looking to secure their devices and accounts.

 Activate Automatic Updates

Ensuring devices are always up-to-date with the most recent versions is essential to preventing cybersecurity issues from cropping up. Cybersecurity is an ongoing effort, and updates are hugely important in helping to address vulnerabilities that have been uncovered as well as in providing ongoing maintenance. Therefore, instead of trying to remember to check for updates or closing out of update notifications, enable automatic update installations whenever possible.

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Outsourcing

Outsourcing: The Key to Success

Outsourcing

Outsourcing: The Key to Success

virtual assistant

Think back to when you first set out to build your accounting business. Do you remember what your “wants” were? For most, whether building a small business or becoming an entrepreneur, the first need, or “want,” was to have a successful business that provided the income you needed without overtaking your life.  Working in the Corporate world was sucking your life away. Sure, you had an awesome career, maybe an excellent salary and title, but at what cost? You were missing out on the joy of life for long commutes and long hours. So you decided to take matters into your own hands.

Fast forward – six months? One year? Five years? Are you enjoying your business success and living that full and rich life, both professionally and personally? If you are, Congratulations! But I’d be willing to bet you are still overworked.  So how do you build that successful business and get everything you want? The key is outsourcing.

My Story

My story is very similar to many independent contractors. I was in the Corporate world, living the dream. I had an excellent, well-established career, a fantastic salary and benefits, and a commute from hell. But I loved my job. Then my company had a corporation-wide restructuring, and I found myself without a job. Trying to land another job in an unstable and volatile employment outlook proved futile and frustrating, so I stopped looking and decided to build my own business. My first thought was, “what do I want to be when I grow up.” After careful deliberation, I knew what would make me happiest would be helping others.   I thrived when I was employed as a secretary, an administrative assistant, and even an assistant manager. I was at my best in these positions because I was helping, I felt needed, and I knew I was making someone’s life a little bit easier.

So I did what makes sense to me, leveraged all my years of experience and skill set, and became a virtual assistant. Now I help accountants and CPAs like yourself with those annoying daily tasks, so you have the time to focus on growing that business you worked hard to build. This is the number one reason why virtual assistants exist and why we outsource our skills to you. Keep on reading to learn how outsourcing helps your business.

How Will Outsourcing Help My Business?

GROW 
Outsourcing can improve your efficiency, cut costs, speed up product creation, and give you time to focus on the important planning and directing that a business owner must do, aside from doing the actual tasks in the business.

BOOST RESOURCES 
Outsourcing adds key resources and skills to your arsenal. No need to learn how to manipulate Excel or take a coding class when you can hire someone to do it when you need it.

SAVE MONEY 
Outsourcing means you pay your independent contractor only when they are working on your tasks, and you do not pay for non-productive hours.

REMOVE BOTTLENECKS 
When you start to outsource tasks in your business, you’ll notice bottlenecks start to clear up, and tasks are being completed more efficiently. Because the truth is, in most small businesses, the bottleneck is the business owner.

FREE UP YOUR TIME 
As a business owner, you have a lot to do, but you don’t have to do it all. You started your business to offer your expertise and your point of difference, not spend your day on mundane and overwhelming tasks. By hiring a virtual assistant, you focus your talent on doing things that only you can do.

IMPROVE CUSTOMER CARE 
The truth is, someone else can probably do some things better than you. Because of that, if you outsource to the right people for the right things, you can improve your offers, thus improving your customer satisfaction dramatically.

How Do I Outsource Successfully?

Before you start the search, define what it is you want to have done. Being clear on the parameters of your project is half the battle. Here are seven tips to help you along:

  1. Know What You Want – Prepare a detailed job or project description highlighting the expected deliverables, timetable, and budget.
  2. Hire More Than One – Outsourcing based on the parts of a project, such as writing, editing, and formatting, may turn out a better product. And bonus, if one gets sick, the project doesn’t come to a halt or fall back on you.
  3. Know Your Budget –  This is a very important step. You need to know the range you are able to pay for the projects you’re trying to outsource.
  4. Do Your Research – Visit their website, check out their social media pages, read their reviews and testimonials. Remember the saying, “if it’s too good to be true, it probably is.” Always check up on anyone you plan to work with, especially if they will be associated with your business name. You would do this if you were hiring an employee, and you should do it anytime you plan to have someone work for your company, no matter the status.
  5. Respect Their Business – Chances are, your independent contract will not be exclusive to you as they are not your employee. How many active clients they have or how they produce your deliverables is not any of your concerns. Use a non-compete statement in your contract to protect your business and clients.
  6. Communicate Regularly and Quickly – A regular touch base is important, especially with long-term projects or retainer bases services such as office admin and management. When your virtual assistant has questions, try to respond back as quickly as possible with the answers.
  7. Pay on Time – This is probably the top three if not the number one complaint most virtual assistants and independent contractors have. If you promise to pay them a certain amount of money for their service, pay them according to your agreement. Don’t hire people if you don’t have the funds to pay at that moment.

Outsourcing is the biggest key to your freedom. Remember that many things you need to be done can be done by someone else. You really can hire experts remotely for a lot less than you think and increase the capabilities of your business fast.

Need a virtual assistant? Schedule a call with me personally! Let's talk about your business and how I can help you.

Not sure what you can outsource to a Virtual Assistant? Download my helpful checklist and discover all the tasks you shouldn't be doing!

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client communication

How To Communicate With Your Client

client communication

How To Communicate With Your Client

virtual assistant

As a small accounting firm, your main goal is to deliver an exceptional client experience to everyone who solicits you for business.

However, building trust and confidence in your clients isn't just about offering a great product or delivering world-class service. Well, it is, but it's also more than that.

Communication plays a huge role in whether people decide to become repeat clients of yours.

After all, even if we're doing our very best job for people, sometimes things go wrong that are outside the realm of our control. Let's face it, most accounting clients dread hearing from their accountant. Very rarely is it good news.

You must be able to communicate effectively and quickly with your clients. How you handle the difficult moments and how you choose to communicate with clients during a high-pressure situation is the real test that determines whether or not they'll return again despite the difficulties that cropped up.

Remember, how you communicate to your clients is the key to helping them grow confidence in your ability to deliver. Therefore, it's crucial that you:

🗝  Remain calm and reassuring throughout your ongoing dialogue with clients.

🗝  Convey a certain sense of empathy so the client will get the impression that you genuinely care.

🗝  When circumstances call for it, apologize or offer to make good on a situation if necessary.

🗝  Help clients stay on track with shared goals rather than dwelling on what may not have happened.

It also helps to remind them why they chose you. It would be best if you always infused the following in any communication with clients:

✔️The value you provide to them.

✔️ How it can help them.

✔️ Let them know they have options and tell them why they are.

✔️ This is also an excellent time to review what you need from them to keep the job moving forward.

And always let them know who to contact if they need support.

Do you control your day, or do your tasks control you? Take our short quiz and find out. The results may surprise you (or maybe not).

Check it out for yourself!  Click below to get started

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client communication

When Do Clients Need To Hear From Us?

client communication

When Do Clients Need To Hear From Us?

virtual assistant

During a business transaction, there are critical times that communication is vital to keep clients feeling like you are in touch and engaged with their unique situation.

Remember that your goal with a recap message is to build a relationship with the client and not just sell to them.

The best recap emails summarize the discovery into two or four key points. First, they reinforce the decision to move forward. A recap email can confirm the next call's date, purpose, and plan. Third, it builds accountability and keeps the lines of communication open.

Your clients will appreciate the communication you are providing. And, they'll be more likely to hire you if you send them an excellent recap email.

So, what are the key points in a project that need a recap or communication?

  1. In the beginning, the introductory phase of your association.
  2. At the start of your project - the kickoff.
  3. At any time they feel confused.
  4. Through each new step of the process.
  5. Whenever there is a delay or problem.
  6. At the project's close, the end of the order or the wrap-up of your business with them.

1. In the beginning

A potential client will make a series of decisions before settling on you as their chosen Accountant.

One might consider the introductory phase to be the most important. Remember, you never get a second chance at a first impression. Therefore, it would help if you communicated clearly and confidently what the client could expect from you during the entire transaction.

Help the client visualize doing business with you by laying out the process with simple, easy-to-understand steps.

Create a simple project map, bulleting each phase with necessary details such as what the client will need to provide and anticipated turnaround times. This will go a long way toward helping them understand what will happen and who will be responsible for what along the way.

Finally, you'll want to exchange contact details and any other pertinent information such as account numbers, personal identification, and any relevant matters that pertain to the service or products you'll be providing to them.

2. The Kickoff

Once the introductory phase is complete, you will want to help clients stay on track with the timing and details of any work you do for them. You can fill them in on exactly what will happen, so they know what to expect going forward.

One helpful piece of communication that you can hand out as you onboard new clients is the Welcome Email or Welcome Letter.

The welcome message gives a client the confidence you are committing to them and that the two of you (or a group if that's relevant) are partnering or teaming up for success.

You should customize the content of your welcome message according to the client, the specific project, and an estimated timeline of how long it will take. Streamline this process with a general timeline for your template, but insert details before printing and handing it to the client.

3. When They Feel Confused

New clients tend to ask specific questions. You may even notice that most of the new clients you deal with have the same questions as other clients did when they first began working with you.

You may feel like a broken record giving the same answers repeatedly all day long, which results in a lot of unnecessary email typing and talking on the phone.

Of course, the accounting and tax preparation business you have lends itself to talking on the phone or in person with clients, and you may not have the option of getting out of this.

However, the simple addition of an FAQ area of your website, or FAQ handout you provide to clients, can drastically cut down on the amount of time you spend explaining things to the people who solicit your services.

Your Frequently Asked Questions handout should include all aspects of your business that tend to confuse people the most.

What do people always ask you? Write that down. Then think of other things they ask you. Brainstorm "through your client's mind," list out, and answer.

You can continue to build on your FAQ, modifying it from time to time. Any time a client comes to you wanting clarification on something, write down their question. Then take some time to answer it in detail, and add it to your FAQ file.

4. Every Step of the Way

A quick email message signals forward momentum in your step-by-step process with clients. Of course, it only takes a short, written wrap-up to let them know a phase is complete, but this brief message will add to the confidence and trust your client holds in you.

At each step, you can sum up:

  1. What was accomplished during this step.
  2. Any deliverables you provided (so they can be reminded of the ongoing value you deliver to them).
  3. Any problems that came up during this step.
  4. Any outstanding items that will need to be addressed.
  5. What to expect in the next step.
  6. How long you expect the next step to take.

5. Another Delay!?

Delays of any kind will cause your clients to doubt you and begin to worry. They may fear that you will not be able to deliver the end product the way they prefer or in the allotted time frame. In addition, they may worry that you cannot be trusted - after all, they likely don't even know you.

A brief and reassuring message that lets them know you are handling their issue or attending to their details quickly and thoroughly will ease their discomfort.

As you work on similar projects for various clients, you will notice a pattern of issues that may come up repeatedly. For example, a recurring problem with Accounting firms is that the client does not promptly provide the necessary information.

You can work through this challenge by creating a short template of common problems. For example, your template can explain the delay, or it might make a request for the client to fulfill, which applies to each type of delay.

Keep the messages you create in your file of templates. Print or email and use as necessary when future clients voice complaints about things outside your control realm.

If problems occur that you know you can handle but must be worked through in a routine fashion, your proactive message will go a long way to dispel their fears, increasing their trust in you as their chosen provider.

6. That's a Wrap!

When your work for the client concludes, send them a brief wrap-up bulleting the work completed.

Thank them for their business and remind them that if they have any questions or would like to leave a positive review, please reach out to you via email, phone, or whatever your preferred method of communication may be.

One last thing:

Keep invoicing separate from the "final wrap-up" message - these should be two separate areas, as you do not want your clients thinking about payment in the same context as what was delivered.

 

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